About us:
  
At Colin Biggers & Paisley, we’re here to make a difference. We are a unique legal practice and we believe in what we do. This applies to the solutions we create for our clients, the contribution we make to our communities and the careers we build for our people.
  
We are lawyers of choice in the construction, property and insurance industries and maintain a strong presence in the areas of employment and safety, banking and finance, corporate and commercial and litigation and dispute resolution.
  
Our values of balance, respect, loyalty and integrity underpin everything we do. Our culture focuses on excellence without losing sight of work-life balance. We are committed to supporting the health, safety and wellbeing of our people.

We continually invest in our people, including learning and development opportunities and offer a formal mentoring program. We also offer other benefits such as health and fitness perks, rewards and recognition, complimentary massages and professional memberships.
  
We don’t just recognise our role as a corporate citizen, we put words into actions. The Colin Biggers & Paisley Foundation brings together our entire community offering and is comprised of three streams - pro bono legal services, volunteering and charitable contributions. To ensure maximum impact, the core strategy of our Foundation is to promote and protect the rights of women and children and Aboriginal and Torres Strait Islander peoples.
  
About the role:
  
This is an exciting opportunity for an IT Systems Engineer to join an established IT team. Responsibilities include: 

• Assist in maintaining all CBP IT systems, servers and infrastructure nationally to ensure the highest possible uptime in and out of business hours.
• Assisting the Head of Technology Operations and Security in any teams responsibilities as needed.
• Providing coordination between strategic suppliers such as backup, Disaster Recovery (DRP) testing and cyber-security testing.
• Communicating IT needs and issues to the Head of Technology Operations and Security and/or Chief Information Officer.
• Respond to client tenders and IT security questionnaires.
• Participate in IT DRP testing.
• Participate in maintaining standards and policies relating to ISO27001 and other similar recognised standards.
• Provide 3rd level technical/helpdesk support via phone/face to face/email nationally.
• Support of Microsoft Windows Server Infrastructure.
• Manage Azure App, SQL and Networking.
• Interface and liaise with strategic vendors on IT issues and account management as required.
• Be a part of the Systems Administrators team, including day to day duties.
• Coordinate regular backup and DRP tests through our IaaS provider.
• Drive and co-ordinate patching of systems and critical infrastructure.
• Assist with firewall and SD WAN design and maintenance.
• Technical lead on projects and other deliverables.
• Ensuring daily, weekly and monthly processes are executed and completed as required.
• Manage on going maintenance activities on infrastructure and applications.
• Comply with all IT security polices and practices.

Essential Competencies:

• Proven 8+ years experience in systems/network administration in a Microsoft Windows Network.
• Relevant IT certifications or equivalent experience (including IT security certifications).
• Experience with information security principles, such as ISO 27001, NIST, ASD Essential 8. Experience with Australian Privacy Principles desirable.
• Experience managing an ISMS, including risk, prevention and incident logging.
• Extensive knowledge & experience of Microsoft products (Office, Exchange Online, Windows etc). Experience with Legal Tech ideal, but not essential.
• Experience in supporting a professional services environment.
• Support experience with 400+ users nationally.
• Knowledge of Active Directory and networking such as DNS, DHCP, IAS as well as hybrid solutions.
• Strong research and troubleshooting techniques.
• Ability to keep up to date with security risks to our operating environments.
• Exceptional communication skills, including interpersonal and written including writing proposals and presentation at executive level.
• Ability to work under pressure, respond promptly and effectively and remain calm.
• Excellent customer service focus providing a high level of service to internal clients.

Desirable:

• Experience in supporting a professional services environment.
• Support experience with 100+ servers/infrastructure nationally.
• Experience with Microsoft technologies such as Microsoft 365, SQL and SCCM.
• Experience with Azure Solutions including vNetworks, WebApps, Entra Conditional Access etc.

Join the team:
  
Our culture focuses on excellence without losing sight of work-life balance. We work hard for our clients but we also make sure we put our people first. Whether it's taking advantage of our discounted gym memberships across Australia, joining one of our all-star sports teams or enjoying a complimentary massage, Colin Biggers & Paisley offers a suite of unique employee benefits.
  
Our people are given every opportunity for both career progression and personal growth. We continually invest in our people and support and encourage them as they grow within the practice.
  
Inclusion and Diversity is a priority for us. “Diversity” to us means diversity in gender, age, ethnicity, religion, sexual orientation and ability, and “inclusion” for us means inclusion for all. We are committed to fostering a truly diverse workforce that is inclusive of everyone. Our aim is to be recognised as a leading provider of inclusion and diversity in the legal profession.
  
We welcome applications from all backgrounds regardless of gender identity, age, sexual orientation, disability or ethnicity.
  
We look forward to receiving your application.